Terms of service

The Site belongs to and is operated by Sanofi-Aventis Groupe (DMCC Branch), (hereinafter the “Company”) belonging to the Sanofi Group. The layout and each of the components, including trademarks, logos and domain names, appearing on the Site Mucosolvan-Arabia (www.mucosolvan-arabia.com) are protected by current laws on intellectual property, and belong to the French parent company: SANOFI or its subsidiaries, or their use is the subject of an authorisation.

No component of the Site may be copied, reproduced, altered, edited, downloaded, denatured, transmitted or distributed in any way whatsoever, on any medium whatsoever, in whole or in part, without the prior written consent of the Company, except solely for use for press requirements conditional on compliance with intellectual property rights and any other property rights that are mentioned. Only copying for private use is authorised for your own personal, private, non-commercial use, on your personal computer. The following statement should appear on any authorised copy of all or part of the content of the Site: "COPYRIGHT © 2024 - Sanofi-Aventis Groupe (DMCC Branch) - ALL RIGHTS RESERVED".

Any authorised use of items composing or shown on the Site must not be denatured, changed or altered in any way whatsoever. SANOFI or its subsidiaries reserve the right to take legal action against any breach of its intellectual property rights.

This website shares Mucosolvan product knowledge and answers a lot of questions raised by patients with wet cough symptoms.

Information, especially financial, published on the Site shall not be considered as an encouragement to invest. It should not under any circumstances be interpreted as prospecting or as a public offering, nor is it an offer to subscribe, buy or swap shares or other securities in SANOFI and/or its subsidiaries concerned. The Company, draws your attention to the fact that financial information posted on the Site is regularly updated (if financial information is provided on-line).

The Site may offer opinions by experts consulted in a particular field in relation to the content of the Site or excerpts from press articles. Any such information solely represents the opinion of the expert consulted or the publication, and is not necessarily the opinion of the Sanofi Group. Any such experts are not employees of the Sanofi Group and do not receive any emoluments in exchange for SANOFI using their opinion. The Company is not responsible for the accuracy or completeness of any such information and opinions. Experts’ opinions reflect their own personal views and should never be interpreted as being the opinion or responsibility of the Company and/or SANOFI.

The Site also includes information on health, physical condition, the medical field and medical treatments solely for human use. Said information is published on the Site for information purposes only and is no substitute for the advice of your physician or pharmacist. The information should not be used under any circumstances to make a medical diagnosis of an illness or physical problem, or for prescribing or using drugs presented on the Site. The Site is not intended to be used to report health concerns, adverse events or product technical complaints, or to ask technical or medical questions regarding SANOFI’s products. In all instances you should refer to your physician or pharmacist.

Specific to Instagram users:

As a large company that complies with local law and regulations, Sanofi must keep certain basic rules that define and limit the communication it has with the audience. In addition, since Sanofi is dealing with drugs and health, Sanofi must not allow the presentation of inaccurate information that may be perceived as scientific or medical. Therefore, Sanofi reserves the right to delete posts, comments, images or videos uploaded to our page in any case these are not in line with the regulations governing the pharmaceutical industry or if they violate another's copyright or intellectual property or violate these Rules of Engagement. Medical Conditions: If you need medical advice, please consult your healthcare provider. Please note that this page is not to be used to report health concerns, adverse event notifications or to ask technical or medical questions regarding Sanofi products. In such matters, you should contact your physician. If you are a healthcare professional and wish to report an unexpected adverse event which has occurred in a patient treated by you with one of our products, please use the current procedure in force in your country. If you’re a patient, please note that Sanofi- can’t provide you with personal medical advices and encourages you to consult your doctor. Without derogating from the above in case you fail to comply with the above rules and publish on the Facebook page an adverse event or any safety information, this information along with your name appearing on the page will be stored in Sanofi Aventis' Database. Sanofi shall be entitled to transfer such information to its mother-company and/or affiliated companies and/or third parties including a global pharmacovigilance provider, the Ministry of Health or other Health Authorities, for centralization of the safety information collected about Sanofi's products, and in order to meet the local regulation. The said transfer of information, as far as executed, shall include the reported information without disclosing your identity Be courteous and respectful. Don't post any unlawful, threatening, libelous, defamatory, obscene, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered an offense or give rise to liability or would otherwise violate the law.

The liability of the Company or of SANOFI shall not be incurred by a third party site that can be accessed via the Site. We do not have any way of controlling the content of such third party sites which remain entirely independent of the Company. Moreover, the existence of a link between the Site and a third party site does not under any circumstances mean that the Company approves the content of that site in any way whatsoever and in particular the use that may be made of it.

In addition, you are responsible for taking the precautions necessary to prevent any infection from the Site, in particular by one or more computer viruses, Trojan horses or any other "parasite". External sites may include hypertext links to the Site. Any such links should not be created without the express prior consent of the Company. In any case, the Company is not in any way liable for the non-availability of such sites and the Company does not scrutinise, check or approve them and is not responsible for contents, advertising, products or other components available on or via those sites.

A "cookie" is a small text file that’s stored on your computer, tablet or phone when you visit a website. A cookie will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are called persistent cookies and they enable us to remember things about you as a returning visitor.

This website uses the following categories of cookies:

I. Necessary cookies
Necessary cookies are used for "technical" reasons, such as re-establishing a user’s session at login if their previous session was cancelled due to user inactivity. Such cookies are not used to analyse use of our website.

II. Analytics
These cookies help us analyzing use of our website and identify options for improvement:

SANOFI uses cookies and technology by Google for analytics and youtube video plus some technical cookies to analyse traffic use in order to improve our website. If you don’t agree with this sites cookie policy please exit the website.

When opting out, a cookie will be placed on your machine, with the sole purpose to prevent (for the future) that any of your actions when using your internet browser become a part of the pseudonymous usage analysis described above.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

4.2 The Site is not intended to receive confidential information from you. Consequently, and except for personal data mentioned above, any information, whatever its form - document, data, graphic, question, suggestion, concept, comment or other - that you send us via the Site, will not under any circumstances be deemed confidential. Consequently, the act of sending it to us alone gives us the right to use it, reproduce it, publish it, alter it or send it with a view to dealing with your request.

The Company strives to the best of its ability to ensure that information published on the Site is accurate and up-to-date. It reserves the right to correct content at any time, without prior notice. However, the Company cannot guarantee that the information available on the Site is accurate, correct, up-to-date or complete. Consequently, and except for property damage resulting from gross or intentional negligence by the Company, the latter declines any liability:

a. for any inaccuracy, error or omission as regards information available on the Site;
b. for any damage resulting from fraudulent intrusion by a third party resulting in an alteration of information or items made available on the Site
c. and more broadly, for any property damage or consequential loss, for any reason, of any origin, nature or with any consequences whatsoever, even if the Company had been warned of the possibility of such damage or loss, caused
(i) because of any access to the Site or because it was impossible to access it,
(ii) because of the use of the Site, including any harm or virus that may infect your computer or any other property, and/or
(iii) because of the credence given to any information coming directly or indirectly from the Site.

The components of the Site or of any other site are provided "as is" without any guarantee of any kind, whether implicit or explicit. The Company does not offer any implicit or explicit guarantee, relative, without limitation, to their market value or suitability for any given purpose.

You acknowledge (i) that it is technically impossible to provide the Site free from any defect and that the Company cannot undertake to do so; (ii) that defects may lead to the Site being temporarily unavailable; and that (iii) operation of the Site can be affected by events and/or matters that the Company does not control, such, for example, as means of transmission and communication between you and the Company and between the Company and other networks.

The Company and/or its suppliers may, at any time, alter or interrupt, temporarily or permanently, all or part of the Site to undertake maintenance and/or make improvements and/or changes to the Site. The Company is not responsible for any alteration, suspension or interruption of the Site.

Information included and published on the Site may include direct or indirect references to products, programmes and services of the Sanofi Group that are not announced or available in some countries or some regions or that may be supplied under a different name and may be subject to regulations and terms of use that differ depending on the country.

Such references do not mean that the Sanofi Group intends to sell those products, programmes or services in your country. Refer to the Company or your Sanofi sales partner for any information about the products, programmes and services available to you.

The Site and its content are governed by the Laws of the United Arab Emirates, and any disputes relating thereto are subject to the jurisdiction of the courts of Dubai, United Arab Emirates.

9.1 Publisher of the Site: Opella Healthcare International SAS, First Floor , Office 101, Building 25, Dubai Healthcare City, Dubai, United Arab Emirates

9.3 Site Hosting: Datapipe, East Coast (Corporate Offices), 10 Exchange Place, Jersey City, NJ 07302

Sanofi owns, images or any other multimedia content of any type, hosted on this website, unless specified otherwise in the present terms and conditions.